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STRATEGIC PARTNER

CloudWave

CloudWave was founded in 2013 out of a desire to provide customers with a better contact centre experience on emerging new public cloud technology. Utilising our expert teams, our powerful technology partners, and our...
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Sydney, Australia
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  • noun-badge-4479279-0A7BA7
    2022
    Ranked #48 on Financial Times, High Growth Companies APAC.
  • noun-badge-4479279-0A7BA7
    2021
    AWS Partner of the Year award - CX category.
  • noun-badge-4479279-0A7BA7
    2020
    Ranked #161 on Deloitte's Technology Fast 500.
CX Solution - Sq

We build modern cloud communication solutions people love to use.

Partnered with the biggest technology providers in the industry, CloudWave is positioned to help your business build, deploy and service incredible customer experiences through innovative contact centre technologies. 

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CloudWave Solution Offerings

Enriching your customer interactions with AI tech


Concierge delivers the latest in smart IVR tech in a quick to deploy, cost-effective package making that adds value to both customer and business.
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A contact centre you thought you couldn't afford

A world class contact centre with zero upfront costs, delivered in days and providing a launchpad into the the future with access to the AWS ecosystem.

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Experts in CX


Our expert team are fully equipped to assist you in understanding the current CX technologies. Our Hybrid procurement model offers the best of both buy and build models to deliver the features you need at a price point you can afford.
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INTRODUCTION

Concierge

Concierge is designed to enrich the initial customer interactions during IVR sessions to add value to both customers and organisations.

Utilising artificial intelligence Concierge can automate conversations, facilitate accurate call routing, deliver targeting marketing and perform real-time analytics on call intent.

Overall concierge provides a toolkit of powerful features to improve the efficiency of your call centre.

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