Stax Terms of Service
Updated 1 March 2019
Welcome to Versent Products comprising STAX, an application providing full stack visibility and insight into the use and management of the cloud and a platform as a service to enable rapid, repeat and reliable deployment. These Terms and Conditions of Business (Terms) are intended to explain our obligations as a service provider and your obligations as a customer. Please read them carefully.
These Terms are binding from the date of first use of STAX by you, including (a) any software products (including applications, modules and plugins) (“Software”) supplied to you by Versent Pty Ltd (us), (b) our hosted services ("Hosted Services") and our implementation, management and consulting services supplied to you ("Professional Services") (together the 'Services') and apply to you from the earlier of (a) the time you confirm acceptance of these Terms which may be by signing the attached Order, by accepting our Order electronically, or by clicking “accept” on our website, and (b) the time that Versent provides you with access to the Services.
VERSENT's Services are continuously evolving, with regular updates made available. Versent reserves the right to change these terms at any time, effective upon the posting of modified terms. If a revision reduces your rights, we must notify you of the change (by, for example, sending an email or via an update in the Software itself).
By registering to use the Services you acknowledge that you have read and understood these Terms and have the authority to act on behalf of any person for whom you are using the Services. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Services.
These Terms were last updated on 1 March 2019.
If you have entered into a Master Services Agreement with Versent for professional services, that agreement shall not apply to the supply of STAX or related services under these Terms unless otherwise agreed in writing.
1. USE AND ORDERING OF THE SOFTWARE
Order. You can subscribe to the Software or Hosted Service, or order Professional Services, by executing an Order form online or with a sales representative of Versent. The Order form will allow you to select from the alternative ways in which the Servicecan be provided.
Administration. You must nominate your contacts and their contact details in an Order form so that we can communicate with you, and you must notify us if these details change. You will be able to authorise one or more people to operate your user account, and to use the Services. You accept responsibility for the actions of each person that you authorise or enable to operate your user account, or to use the Services.
Licence. Where your Order is in respect of Software, subject to the provisions of these Terms, we grant you a non-exclusive non-transferable, revocable licence to use the Software for the Initial Term of the licence and any Renewal Term.
Acknowledgements. In respect of the Services: You acknowledge and agree that we may make changes to the Services from time to time, such as changing, adding and removing functions. You acknowledge and agree that the Services may be unavailable from time to time due to maintenance activities or due to technical problems, in accordance with our Support Policy. You acknowledge and agree that you are responsible for taking steps to ensure that the means by which you access and use the Services do not expose your computer systems and other devices to viruses, worms and other malicious code.
Professional Services. Subject to the provisions of these Terms, we will provide you with the Professional Services set out in an Order accepted by us. We may subcontract the performance of any Professional Services or any support and maintenance services, but we will remain responsible to you for the delivery of those services. Unless stated otherwise in an Order, we will retain all rights, title and interest in and to any materials (including software, documentation, deliverables, modifications, enhancements and derivative works) (“Service Materials”) that are created by us or on our behalf in connection with any Professional Service or other products or services that we provide to you. Any Service Materials that we provide to you must only be used by you in relation to the applicable Software, and your use of Service Materials is subject to the same terms and conditions that apply to the applicable Software.
2. YOUR OBLIGATIONS
Restrictions. Unless expressly stated otherwise in these Terms or your Order as accepted by us: you may only use the Services for your internal business purposes, and the only people who are permitted to use the Services are your staff and your contractors as authorised by you; you must not license, sub-license, reproduce, copy, modify, create derivative works of, sell, exploit, rent, lease, transfer, assign, distribute or disclose the Software or any part of them; you must not modify, reverse engineer, disassemble, decompile, reverse compile or otherwise try to access or reproduce the operation of the Software; you must maintain and not alter or remove any copyright, trade mark or other protective notice in the Services and/or Documentation or in any copy of or any component of either of them, and you must not directly or indirectly assist or permit any other person to do any of these things.
3. OUR OBLIGATIONS
Support. We will provide support services in relation to the Services during the Term as described in our Support Policy and the applicable Order. Any additional software that we provide to you in connection with our support services for the Software and Hosted Service (including minor and major releases or updates, patches, fixes, modifications, etc.) (“Updates”) will be deemed to be Software for the purposes of these Terms.
Availability. We will use commercially reasonable endeavors to make the Services available 24 hours a day, seven days a week, except for planned maintenance carried out during our maintenance window, unscheduled maintenance that we determine is required urgently or for circumstances beyond our reasonable control. To the extent permitted by law, we do not make any representation or warranty as to the availability of the Services or that the Services will be error-free or uninterrupted, and we make no representation or warranty in relation to the suitability of the Services for use by you.
4. CONFIDENTIALITY, DATA PROTECTION AND THIRD PARTY OBLIGATIONS
Confidentiality. Except to the extent permitted or required by these Terms, each party must not use or disclose any of the other party's Confidential Information. We may use your Confidential Information for the purpose of performing our obligations to you under these Terms or as otherwise permitted by these Terms. Each party may also disclose Confidential Information when required to do so by law or any regulatory authority, and to its representatives whose duties reasonably require such disclosure, provided the disclosure is made on a confidential basis to the extent possible. Confidential Information of a party (“Discloser”) means information treated by the Discloser as confidential or which the other party (“Recipient”) knows (or ought to know) is confidential, and which is disclosed by the Discloser to the Recipient, whether before or after the acceptance of these Terms, as well as all notes and other records prepared by the Recipient based on or incorporating that information; but excludes information that; is in or subsequently enters the public domain other than as a result of a breach of confidentiality by the Recipient or any of its permitted disclosees; is lawfully obtained by the Recipient from another person entitled to disclose such information; or is independently developed by the Recipient.
Data. We will treat any material that is uploaded by you in the course of your use of the Services (“Your Data”) as your property. The term “Your Data” includes text, data, photos, video, audio and anything else that you upload or transmit using the Services. You grant us a non-exclusive, worldwide, royalty-free and irrevocable licence and right to collect, use, copy, store, transmit, modify and create derivative works of Your Data for the purpose of providing the Services to you, as required for benchmarking, analysis and the enhancement of the Services and as otherwise permitted by these Terms. We agree to anonymise Your Data, with no traceability back to you, only when you have granted us permission to do so in writing. You agree (a) that we may continue to store Your Data for as long as you deem appropriate; and (b) that we may disclose and transmit Your Data within the Versent group of entities (“Versent Group”); and (c) that the Versent Group can also store and transmit Your Data for purposes permitted by these Terms. Any services arising from the use of Your Data will be subject to a separate agreement between the Licensee and Versent.
Your Security and Backup. You are responsible for properly configuring and using the Services and otherwise taking appropriate action to secure, protect and backup your accounts and Your Data in a manner that will provide appropriate security and protection, which might include use of encryption to protect Your Data from unauthorized access and routinely archiving Your Data.
Use of third parties. We may use third parties to provide the Services or parts of them and to transmit and store data (including Your Data) for the purpose of the Services. You agree that the Services may incorporate components made available to Versent by third parties, which may be subject to their own End User Licence Agreements or other user agreements (“Third Party Agreements”) and that the use of the Services, in addition to these Terms and the applicable Order, will be governed by any terms and conditions specified by any Third Party Agreements that so apply and you agree to comply with such Third Party Agreements for Versent's benefit and for the benefit of third parties. You agree that your use of the Services may involve use of systems, networks and facilities that are not owned, controlled, managed or operated by us, and that we are not responsible if any of Your Data is lost, corrupted, intercepted, stored or accessed across these systems, networks and facilities or if third parties are otherwise at fault for loss beyond our reasonable control. If you subscribe to or purchase through the Services add-ons from third parties under a separate agreement, you acknowledge that Versent is not party to that separate agreement and the third party supplier is solely responsible for the add-on and its effect on the Services, By subscribing to or purchasing an Add-on, you grant Versent permission to share Your Data with the third party supplier as is necessary for the Add-on.
5. INTELLECTUAL PROPERTY RIGHTS
Exclusive property of Versent. You agree that any and all Intellectual Property Rights and other proprietary rights that subsist in or arise in connection with the Services or the Documentation, including Updates and modifications to any of them, anywhere in the world, are our exclusive property. You have no right in or to the Services or the Documentation apart from the rights expressly granted to you by these Terms, the applicable Order and any rights granted by law which cannot be excluded by contract with you. We warrant to you that we have the right to grant the licences referred to in these Terms.
IPR definition. In these Terms, Intellectual Property Rights means all rights in or to any patent, copyright, database rights, registered design or other design right, utility model, trade mark (whether registered or not and including any rights in get up or trade dress), brand name, service mark, trade name, eligible layout right, chip topography right and any other rights of a proprietary nature in or to the results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether registrable or not and wherever existing in the world, including all renewals, extensions and revivals of, and all rights to apply for, any of the foregoing rights.
6. TERM AND TERMINATION
Term. The term for which you are permitted to use the Services shall be as specified in your Order (Initial Term) and will either be (a) limited to a specific period of time, which may or may not be capable of renewal; or (b) if the Order is silient on the term you use of the Services shall be ongoing until these Terms are terminated as set out below. Any renewal term for use of Services will be such length of time as is specified in your Order (Renewal Term).
Renewal. After the Initial Term, and following the end of each subsequent Renewal Term, unless otherwise specified in an Order, the Term of this agreement will be automatically renewed for a further Renewal Term unless we or you notify each other in writing that no renewal is sought not less than 60 days prior to the end of the Initial Term or subsequent Renewal Term. If you have provided us with direct debit or credit card authorization, the fees for the renewal term will automatically be deducted from your nominated bank account at the commencement of the renewal term.
Suspension for breach. We may suspend your access to the Services if we reasonably believe that you have breached these Terms. Any suspension pursuant to this clause will not entitle you to any refund or credit.
Termination for material breach. Either party may terminate their obligations pursuant to these Terms at any time immediately, or at such later date as that party chooses, by written notice to the other party if (a) the other party materially breaches these Terms and fails to remedy such breach within 14 days after receipt of notice from the first party specifying the breach and requiring it to be remedied; or if (b) the other party materially breaches these Terms and the breach is incapable of remedy; or if (c) you infringe our Intellectual Property Rights; or if (d) access to third party software or other products is restricted in respect of your or generally such that we are no longer able to provide the Services; or if (e) the other party is subject to an Insolvency Event; or if (f) the other party is you and you are in breach of a Third Party Agreement. In these Terms, Insolvency Event means in relation to a party, where that party becomes subject to any form of insolvency administration; ceases to carry on business; ceases to be able to pay its debts as they become due; any step is taken by a mortgagee or chargee to take possession or dispose of the whole or part of the that party’s assets, operations or business; any step is taken to enter into any arrangement between that party and its creditors; or where any step is taken to appoint a receiver, a receiver and manager, a trustee in bankruptcy, a provisional liquidator, a liquidator, an administrator or other like person in respect of the whole or part of that party’s assets, operations or business.
Cease use. Upon termination or expiration of the Term for any reason, you must cease all use of the Services and the Documentation and ensure each person that you authorise or enable to operate your user account, or to use the Services ceases all use of the Services and the Documentation. On termination or expiration of the Term, you must, at our election, either destroy or return to us all copies of the Software, Documentation and our Confidential Information then in your possession, custody or control.
Licence and installation fees. You agree to pay the fees and other charges payable by you (“Fees”) for use of the Services as described in an Order. The Fees may be fixed or may fluctuate according to your consumption, for the Initial Term as specified in the Order. After the Initial Term, an Order may provide for the basis on which the Fees will increase. If the Order does not so provide, the Fees may be increased in accordance with Versent's standard pricing approach and such increases will be notified by Versent to users of the Software and shall apply at the expiry of thirty (30) days from notice of such increase.
Initial fees. If specified in an Order, fees may be payable upfront prior to commencement. If so, once we have received any initial Fees, we will provide you with the applicable registration codes for the Software by sending these to the primary contact email address nominated on the Order. You acknowledge that your right to use the Services is conditional upon us having received payment of Fees specified in an Order.
Non-payment of fees. You acknowledge that any failure to pay the Fees by their due date will constitute a material breach of this agreement. We will be entitled to charge interest on any overdue amounts under this agreement, at a rate which is 2% above the penalty interest rate, as specified in the Penalty Interest Rates Act 1983 (VIC).
Payment terms. Fees must be paid within 30 days from the date of receipt of an applicable invoice. All Fees and any other amounts paid or payable under these Terms or any Order are non-refundable, non-cancellable and not subject to any credits.
Direct debit. If you have authorized us to direct debit your Fees from your nominated bank account or credit card, your Fees will automatically be deducted from your nominated bank account on the commencement date specified in your Order and in accordance with clause 6 for any Renewal Term unless we have agreed otherwise.
No set off. All amounts payable under these Terms must be paid in full without set-off, deduction or other withholding of any amount. Should you be required by any law or regulation to make any deduction on account of tax or otherwise on any sum payable under these Terms, the sum payable will be increased by the amount of such tax to ensure that we receive a sum equal to amount to be paid under these Terms.
Sales tax. If any sales tax, Australian GST, value added tax or goods and services tax (“Sales Tax”) is payable on any supply made under these Terms by us to you, you must pay to us the amount of the Sales Tax, and any GST quoted in addition to the amounts stated on any Order, subject to receipt of a valid invoice.
Usage limits. The Order may specify certain limits (“Usage Limits”) in relation to your use of the Services (such as the maximum number of users, or maximum dollar amount per month). If these Usage Limits are exceeded at any time, you agree to pay us any additional Fees that are set out in the Order.
Performance warranty. We warrant that (i) the Services shall perform materially in accordance with the requirements and specifications agreed in these Terms and any Order and (ii) except as otherwise provided in these Terms, the functionality of the Services will not be materially decreased during the Term. For any breach of either such warranty, your exclusive remedy shall be the re-supply of the Services, or a refund of a reasonable amount of Fees to compensate for the decreased functionality, at our option.
Capacity warranty. Each party represents and warrants that it has the legal power to enter into these Terms. Indemnity. You will defend, indemnify, and hold harmless us, our affiliates and licensors, and third parties who provide software and add-ons to form part of the Services, and each of their respective employees, officers, directors, and representatives from and against any Losses arising out of or relating to any third-party claim concerning: (a) your use of the Services (including any activities under an AWS account and use by your employees and personnel); or (b) breach of these Terms or violation of applicable law by you.
DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
LIABILITY CAP. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, THE APPLICABLE ORDER AND EXCEPT AS EXPRESSLY PROVIDED HEREIN TO THE EXTENT PERMITTED BY LAW, OUR CUMULATIVE LIABILITY TO YOU IN RESPECT OF ALL CLAIMS MADE BY YOU UNDER OR IN CONNECTION WITH THESE TERMS, WHETHER ARISING OUT OF BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER TORT, MISREPRESENTATION, UNDER STATUTE OR OTHERWISE, WILL NOT EXCEED IN THE AGGREGATE THE FEES PAID BY YOU TO US FOR THE SOFTWARE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR A SHORTER PRO RATE PERIOD SHOULD IN THE EVENT A CLAIM ARISES IN THE FIRST TWELVE MONTHS.
LIMITATION OF LIABILITY. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES, LOSS OF CUSTOMERS, LOSS OF OR CORRUPTION TO DATA, LOSS ARISING FROM INTERRUPTION TO BUSINESS, LOSS OF GOODWILL OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, MISREPRESENTATION OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NEITHER WE NOR ANY OF OUR AFFILIATES OR THIRD PARTY SUPPLIERS WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH: (A) YOUR INABILITY TO USE THE SERVICES, INCLUDING AS A RESULT OF ANY (I) TERMINATION OR SUSPENSION OF THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE SERVICE OFFERINGS, (II) OUR DISCONTINUATION OF ANY OR ALL OF THE SERVICE OFFERINGS, OR, (III) WITHOUT LIMITING ANY OBLIGATIONS UNDER OUR SUPPORT POLICY, ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF THE SERVICES FOR ANY REASON; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (C) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY YOU IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR ACCESS TO THE SERVICE OFFERINGS; OR (D) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR THE DELETION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY OF YOUR DATA OR OTHER DATA.
Definition of Claim. In these Terms, Claim means claim, cause of action, suit, proceedings, judgment, debt, fine, penalty, damage, loss, cost, expense or liability of any kind.
Disputes. All disputes arising out of these Terms must be referred within fourteen (14) days of the dispute to a senior executive appointed by both parties, who must together meet with the view to resolving the dispute. If the dispute is not resolved within seven (7) days of that meeting, the managing directors, CEOs or equivalent of both parties will meet to resolve the dispute, and if the dispute is still not resolved then the matter will be referred to mediation within 7 days of the date of the last meeting. If a matter is referred to mediation, such mediation may occur electronically by video link or otherwise will be held in Melbourne, Australia or such other place as may be agreed by the parties. The parties agree to share equally the costs of the mediator, and both parties may be represented by a duly qualified legal practitioner. Either party may commence court proceedings relating to any dispute arising from the agreement at any time where the party seeks urgent interlocutory relief.
Force majeure. Neither party shall be responsible for failure or delay of performance of an obligation if caused by (i) an act of war, terror, hostility or sabotage, (ii) flood, fire, earthquake or other form of natural disaster, (iii) electrical, Internet, or telecommunication outage or any other problem that is not caused by the obligated party, (iv) government restrictions (including the denial or cancellation of any licence), or any other event outside the reasonable control of the party with that obligation (“Force Majeure Events”). Each party will use reasonable efforts to mitigate the effect of a Force Majeure Event. If such event continues for more than thirty (30) days, either party may terminate the Term upon written notice. This clause does not excuse either party of its obligations to take reasonable steps to mitigate the effects of a Force Majeure Event.
Notices. Any notice or communication given to a party under these Terms is only given if it is given in writing and either (i) delivered or posted to the party at its address and marked for the attention of the relevant department of officer, or (ii) faxed or sent by email to the party at its fax number or email address, or (iii) delivered by Versent through the Software. If a party gives the other party 3 business days' notice of a change of its address, email address of fax number, any notice or communication is only given by that party if it is delivered, posted, emailed or faxed to the latest address, email address or fax number. Any notice or communication is to be treated as given at the following time: If it is delivered, when it is left at the relevant address; if it is sent by post, 2 (or in the case of a notice or communication posted to another country, 5) business days after it is posted; if it is sent by fax, as soon as the sender receives from the sender's fax machine a report of an error free transmission to the correct fax number; if it is sent by email, as soon as the sender sends the email without indication of a subsequent sending error or rejection response; and if it is sent through the Software, at the time of posting. However, if any notice or communication is given on a day that is not a business day, or after 5pm on a business day in the place of the party to whom it is sent, it is to be treated as having been given at the beginning of the next business day.
Entire agreement. These Terms (and any documents or web links incorporated by reference) are the entire agreement between us and you regarding the Software and supersede all prior agreements, discussions, and representations regarding the subject matter hereof.
Severability. If any provision of these Terms shall be deemed invalid, illegal, void or for any reason unenforceable, that provision shall be deemed to be severable and shall not affect the validity or enforceability of any other provision.
Independent contractors. The parties are independent contractors and these Terms do not create a relationship of employment, agency, joint venture or partnership between the parties.
No assignment. You may not assign these Terms or any rights under these Terms without our prior written consent.
Amendment must be in writing. An amendment of these Terms by you may only be agreed in writing signed by us.
No waiver. The failure of either party to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing.
Governing law. The laws of the state of Victoria, Australia govern these Terms and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
Survival. The following provisions will survive any termination or expiration of the Term: confidentiality and data protection, intellectual property rights, fees, liability, and general.
Definitions. Terms which are capitalised but which are not defined in these Terms have the meaning given to them in the Order.
Miscellaneous. In these Terms, unless the contrary intention appears: (laws) a reference to a statute or other law includes regulations and other instruments under it and consolidations, amendments, re‑enactments or replacements; (person) a reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity; (singular, plural and gender) the singular includes the plural and vice versa, and a gender includes other genders; (headings) headings are for ease of reference only and do not affect interpretation; (executors, administrators, successors) a reference to a party is to either your or us (or both), and a reference to a party to a document includes the party’s executors, administrators, successors and permitted assigns and substitutes; (grammar) another grammatical form of a defined word or expression has a corresponding meaning; (meaning not limited) the meaning of general words is not limited by specific examples introduced by including, for example or similar expressions; (time) a reference to time is a reference to time in Melbourne, Australia; (day) a reference to a day is to be interpreted as the period of time commencing at midnight and ending 24 hours later; (currency) unless stated otherwise, a reference to dollar or $ is to Australian currency; and (preparation of document) a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of these Terms or any part of it.