Manage Support Cases

View, post comments and re-open a support case after it has been created

On This Page
View CasesPost Comment to a CaseRe-open a CaseSee also

You can track the status and history of your support cases and have continual correspondance with a Stax Engineer regarding until you are satisfied that your query or issue is resolved. If the issue comes back or is not resolved, you can re-open a support case. To do any of these actions, follow the below instructions.

View Cases

  1. Login to the Stax customer console

  2. Click Support in the left hand nav

    Support nav item

  3. All your cases will appear under Case History

    Support nav item

  4. To view a case, click the case's Subject

Post Comment to a Case

  1. Login to the Stax customer console

  2. Click Support in the left hand nav

    Support nav item

  3. All your cases will appear under Case History

    Support nav item

  4. Select the case you wish to comment on by clicking the case Subject

  5. Within the case, you can add a reply or an additional comment by clicking Reply. If you've resolved the issue yourself, you can click Resolve case to close it yourself

    Case buttons

Re-open a Case

  1. Login to the Stax customer console

  2. Click Support in the left hand nav

    Support nav item

  3. All your cases will appear under Case History

    Support nav item

  4. Enable the Show resolved option to display resolved cases in the list

    Show resolved cases

  5. Select the case you wish to reopen on by clicking the Case title

  6. Within the case, click the Reply button. When you submit a reply with a comment, the case will be reopened

See also