Troubleshoot Single Sign-On

Troubleshoot common issues with Single Sign-On to Stax

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Linking Existing UsersSee also

Stax integrates with your corporate identity using SAML. Some resolutions to common problems with SAML single sign-on are found below.

Linking Existing Users

Before configuring single sign-on, you may have created Stax Users that use the same email address as federated users. When these users first log in after SSO is configured, they'll be prompted to Add to your existing account. The user will receive a verification email containing a link to confirm their ownership of the email address.

Once the user has clicked this link, they can navigate back to the Stax Console and log in via the single sign-on provider.

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