Reset Your Stax MFA Token

If you use Stax's User Management Service and lose or replace your mobile device, you'll need to be re-enrolled for multi-factor authentication.

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Before You BeginRe-Enroll Your Account for MFASee also

Stax uses Multi-Factor Authentication (MFA) to protect your access to the platform. If you use Stax's built-in User Management Service and lose or replace your mobile device, or wherever else you keep your MFA token, you'll need to be re-enrolled for MFA.

Before You Begin

  • This article only applies to users of Stax's built-in User Management Service. If you use a Corporate ID provider like Azure AD or Okta, you'll need to contact your administrator to have them assist
  • You'll need assistance from someone who is an admin in your Stax tenancy
  • Let your security team or system know that the security account will be accessed as part of this so that there are no unexpected alarms

Re-Enroll Your Account for MFA

  1. Have someone who is a member of the Admin role in your Stax tenancy raise a support case requesting that your MFA token be reset

To reset your MFA token, Stax's support engineer will need to access your security Account. Before they can do this, they'll need explicit approval from someone in your Stax tenancy who is a member of the Admin role.

Below is an example of a support case that will allow our engineers to resolve your issue quickly:

Support Case FieldExample Content
TypeTeam management
CategorySAML and SSO
Severity(As appropriate)
SubjectReset MFA token for john.smith@company.com
DescriptionHi,
John Smith has replaced their phone and requires their MFA token be reset. Can you please action this?
I, as an admin of the mega-corp tenancy, authorize you to access our security account for the purpose of performing this task.
Thanks

Once you've raised a support case, one of our support engineers will be in touch with you to resolve the issue.

See also