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Transform your customer experience with an omnichannel, turn-key Contact Centre, deployed in days.

 

 

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Intelligent automation and personalisation to enrich & improve your customer experience.

Integrate with third-party products such as agent desktops, omnichannel connections for social media, data analytics and observability, CRM and case management systems.

Whether you are migrating from an existing contact centre technology or starting from scratch, Consegna's contact centre solution leverages the very best technology using Amazon Connect and the Stax AWS Cloud Management Platform.

Consegna's dedicated team of experienced contact centre and AWS certified professionals can help you deliver engaging, personalised experiences to your customers within days. 

For a limited time only, we are offering a free Consegna CX Discovery and Pilot Assessment.

As a joint solution, our teams will build a secure and compliant foundation aligned to the AWS best practice framework, ensuring an exceptional customer experience.

Voted AWS Services Partner of the Year, Consegna's CX approach creates an agile platform, providing your customers with the very best experience across every channel. 

Proven knowledge with Amazon Connect as well as a wealth of experience integrating third-party products including ServiceNow, Webtext, Microsoft Dynamics 365 and Salesforce, makes Consegna a partner of choice across the ANZ region.
With Amazon Connect, you can set up a contact centre in minutes and scale it to support millions of customers. 

As a pay-as-you-go service, there are no up-front payments, long-term commitments or minimum monthly fees. You pay by the minute for voice usage plus any associated telephony charges.
Through prefabricated frameworks, Stax establishes a best practice cloud foundation that allows AWS customers to accelerate their cloud journey with preconfigured, enterprise grade controls for security, network connectivity, real-time monitoring and identity and access management.

10 Reasons to Kick-Start with Consegna

1. Rapid deployment within days into AWS
2. End-to-end implementation & migration
3. Heighten agency efficiency
4. Enhance overall usability and functionality
5. Skills based cloud routing

6. Minimise hold & handling times
7. Voice and chat recording
8. Real-time & historical analytics
9. Post implementation training & support
10. Scale up or down and pay-as-you-go

Traditional IVR contact flow

Typical IVR contact flows provide generic experiences, often with basic menu options and key word recognition.

Average Hold Time, average Handling Time and After Work Time tend to be impacted by multiple transfers and manual retrieval of relevant information.

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Consegna's Omnichannel CX Solution

Through automation and integration with data sources, customer experiences can be personalised, enhancing the experience and providing options for self service.

The customer gets the outcome faster, and Hold Time, Handling Time and After Work Time are minimised.  

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Understand your customers in real-time

Amazon Connect Contact Lens

Understand the sentiment, trends and compliance risks of customer interactions through: 

  • Detailed analytics and sentiment analysis
  • Real-time alerts and contact transcripts
  • Advanced conversational search
  • Automated contact categorisation
  • Sensitive customer data redaction
Understand customer satisfaction and how they interact with your business in a complete view.
Amazon Connect

For a limited time only, we are offering a free Consegna CX Discovery and Pilot Assessment. 

Consegna CX Discovery Assessment - helps understand the complexity in contact centre migration.
Consegna CX Pilot - utilising our pre-built accelerators to build ready to use pilot program. 
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