Customer Success Manager

Customer Success, Melbourne, AU, Full Time

Stax is a home-grown start-up revolutionising the AWS cloud experience. Our aim is to provide a platform that automates and streamlines critical tasks to provide a secure and efficient developer experience. Stax comprises of a team of over 40 cloud artisans passionate about the quality outcomes our product delivers. With over 200 active customers across three continents, our customers range from fast food, to luxury, to ASX top 20. We've cultivated an environment based on creativity. When people who care about their craft are given the freedom to explore possibilities without limits, amazing things happen. There are no cool cliques, just a hard-working team generating ideas and devising solutions in a creative and collaborative workspace.

This exciting role at Stax is for a Customer Success Manager to join the team. You will be responsible for developing customer relationships that promote loyalty and retention by engaging our customers to drive Stax adoption and demonstrate ongoing value. In this role you will deliver customer outcomes through ongoing collaboration, delivery of workshops and training, as well as representing the voice of the customer back into the business. This role is considered key in all aspects of account management, sales support, customer support, and education. This critical function is responsible for the onboarding of new customers by engaging both executive and technical stakeholders, driving ongoing adoption and managing renewals. It works with the rest of the Stax team to uncover new ways to leverage Stax solutions and to improve the product.

What you'll need to be successful:

  • Capable of dealing with both technical and non-technical (executive level) stakeholders
  • Comfortable working autonomously and with high levels of responsibility
  • Experience with software development or DevOps
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Experience in either professional services consulting or senior level internal IT roles
  • Strong spoken and written comprehension skills
  • Adapt to changing circumstances, dealing with ambiguity and adapting self to different people or situations; ability to "think on your feet"
  • Make prompt, clear decisions taking responsibility for actions, people, and projects – initiating and leading activity
  • Our values reflect the way we work. We’re a casual, inclusive bunch, with team members from a variety of backgrounds collaborating as a team to overcome challenges. Everyone is given space to learn and develop their skills and knowledge. We support each other in all ventures, whether attaining a new AWS certification or trying their hand at baking sourdough or brewing beer. We create remarkable experiences for our customers and we treat others the way we would like to be treated.